About

Who We Are

Senior Support Services (CPHC) is a registered charitable organization dedicated to improving the lives of seniors and their families. Chiefly serving Lanark, Leeds and Grenville, and Kingston (Lifeline). Senior Support Services (CPHC) provides broad and flexible support with the result of improving the health, safety and happiness of our clients.

As a former branch of the Victoria Order of Nurses (VON), Senior Support Services (CPHC) first began serving the seniors of Brockville in 1913. By 1970, Senior Support Services (CPHC) had expanded throughout Lanark, Leeds and Grenville to serve communities such as Smiths Falls, Carleton Place, and Gananoque.

In 2006, the VON Lanark, Leeds and Grenville Branch officially became Senior Support Services (CPHC). We presently serve over 5,000 clients throughout the tri-county area. We also provide services such as Meals on Wheels, Escorted Transportation, and Lifeline. Senior Support Services’ (CPHC) central office at 2235 Parkedale Avenue, Brockville, is a state-of-the-art, fully-accessible building. Additionally it was designed to make sure that our support and services are available to all in need.

Vision

To be the leader and provider of choice offering innovative, responsive, and quality services for seniors to live independently in their own homes and communities.

Mission

To provide client centered services for seniors and their caregivers which promote choice, independence, and safety in their own homes and communities.

Values

COLLABORATIVE

That collaboration with the other organizations is essential in order to create a comprehensive service system that is responsive to the needs of seniors within the parameters of the human and economic capabilities of the organization.

ACCOUNTABLE

That our organization must provide our services through a delivery system which is fiscally prudent, accountable and continuously evaluated.

RESPECT

That our organization must promote the basic human rights, respect, dignity, and safety of the people we support.

TEAM WORK

That our organization must provide our services through a team approach that promotes active participation of the individuals and families we support.

SUPPORTIVE

That our organization must support a safe work and volunteer environment which provides opportunity for growth, creativity, and mutual respect which ultimately benefits the individuals we support.

Did You Know …

In 2018/19 the organization was rebranded to Senior Support Services (CPHC). In effect the new logo/branding is a greater representation of who we are and what we do.

We deliver Community Support Services to seniors throughout Leeds-Grenville from Gananoque to Cardinal. Also areas north to Kemptville and the Village of Westport. Our Lifeline service and Exercise & Fall Prevention Program also serve persons living in Lanark County.

Our Community Support Services are funded through the following sources:

South East Local Health Integration Network Funding
(55%)

Client Fees
(37%)

Fundraising, Donations and Other Miscellaneous Income
( 7%)

United Way
( 1%)

Last year the organization moved to a centralized service structure. As a result it meant closing 5 satellite offices in Athens, Carleton Place, Gananoque, Portland, and Prescott. Therefore we reduced operating costs through these locations and we re-focused on service delivery vs. financial constraints. Although we do not have a ‘staffed office’ in these locations, we continue to provide solid community programs and support services in these townships/municipalities.

In 2018/2019, we were very fortunate to have 564 volunteers who gave 42,306.15 hours of their time to the organization. Thus helping deliver services and programs to clients and caregivers. The hours provided by these volunteers is equal to 23 full time employees.

In 2018/2019 our Lifeline Program volunteers (8) gave 1,282 hours of their time travelling 29,051 kms to install or service Lifeline equipment. That is a total of 1,050 persons across the tri-county of Lanark, Leeds & Grenville as well as Kingston and surrounding area. Lifeline is a 24-7 personal security/response service that offers persons a peace of mind and security. Particularly those with chronic illeness, those at risk for falls, and those who live alone. Revenues generated through this program help subsidize our other senior support services.

Last year our volunteer fitness instructors provided seniors’ fitness classes in several communities throughout the tri-county of Lanark, Leeds & Grenville. Undeniably serving a total of 1,913 seniors for a total of 3,489.25 hours, driving a total of 37,376 kms. Seniors participated in various classes such as our Exercise & Fall Prevention Program with classes offered in 8 community locations. As well as Gentle Fit classes in 9 community locations, Stroke Survivor Exercise Classes in Perth, and Seniors Exercise Classes in 23 community locations. It important to realize that our volunteer instructors are certified through the Canadian Centre of Activity and Aging – Western University.

In 2018/2019 our organization delivered a total of 48,326 meals, with the assistance of 144 volunteers, to 515 clients throughout Lanark, Leeds & Grenville. Overall volunteers contributed 3,178.50 hours of their time, driving 16,843.1 kms to deliver these meals.

Last year overall our volunteers provided transporation to 579 clients for a total of 16,427 drives to Dialysis, Chemotherapy, and specialist appointments/treatments within Lanark, Leeds & Grenville. As well as to larger centres, for example Ottawa and Kingston. Additionally, the organization assistend the Ontario Disability Support Program with our volunteers making 5,849 trips to appointments and other essential services for 288 ODSP clients.

Altogether in 2018/2019 the Senior Support Services (CPHC) Board of Directors consisting of 9 members dedicated 920.60 hours of their time to the organization. Overall driving a total of 6,4808.8 kms to attend meetings, and other organization related business.